Frequently Asked Questions

If you cannot find the answer to your problem, please click here to contact us.

Delivery & Returns

When will my order arrive?
Most items in our catalogue will be sent by Recorded Delivery or via an overnight carrier. As long as an item is in stock and you place your order by 10am you should receive your delivery the next working day.

My item was damaged when it arrived, what should I do now?
If an item arrives damaged or in anyway unacceptable it is imperative that when signing for the goods you write 'goods damaged'. (If you do not do this it makes it impossible for us to carry on with any claims action.) You must then let us know by telephone immediately. We will then be able to proceed with your claim.

How much will delivery be?
We work out delivery by the weight of the items you are ordering. A full breakdown can be viewed by following the Delivery Information link, which can be found at the bottom of every page.

Security & Privacy

I am worried about spam. Will you be passing my e-mail address on to other companies?
Absolutely not. Any information we obtain from you is for Tyretracks use only. We will only send e-mails to you if you are opted into the mailing list, which you can unsubscribe from at anytime by logging in to your account.

You can find out more about the way we use your information by checking our Privacy Policy, which you will find a link to at the bottom of every page.

How To Use The Shopping Basket

Why do I need to create an account?
We offer the facility of customer log-in and account history to provide a more efficient service to you.

By creating an account, you can immediately check the status of your orders and keep your details up to date without the need to telephone our office, thus offering 24-hour administration.

Creating an account will also help speed up your order process as you will not need to retype information every time you visit the site.

If you are worried about the security of your details, please check our privacy policy which you will find a link to at the bottom of every page.